Bulletin of
Vitebsk State
Technological
University

Abstract

Modern conditions of functioning of commercial organizations are unthinkable without the introduction of information and communication technologies in all business processes. Assessment of the results achieved in this area is becoming relevant, which makes it possible to determine the position of the organization in comparison with competitors, to identify the most problematic areas requiring priority intervention.

The purpose of the study is to develop methodological tools for quantifying the level of information and communication technology development in an organization in order to determine the directions of managerial impacts on its further improvement.

The proposed methodology for assessing the level of development of information and communication technologies in an organization is based on a survey of managers and specialists, which is the only possible way to obtain information on a number of indicators characterizing the processes of digitalization. It comprehensively and comprehensively characterizes the digital development of an organization and allows it to be quantified according to the following terms (sub-indexes): ICT in the organization's business processes, ICT infrastructure, ICT staff skills, ICT security and ICT innovation. The final value of the ICT development index in an organization is determined taking into account the weight of each of the sub-indexes.

The approbation of the developed methodology was carried out in the organizations of the light industry of Vitebsk city and allowed to identify the most general directions of ICT development: improving staff skills in identifying and eliminating technical problems in the operation of digital devices, as well as in working with software, big data arrays, the practice of using artificial intelligence technologies; formation of corporate information security policy; activation of measures to implement ICT innovations in the business processes of organizations.

Assessment of the level of ICT development in light industry organizations